Política de envío

Shipping policy

Please be advised that orders are to be processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

U.S. orders are to be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Depending on your location, standard shipping time is quoted by the mail carrier as 4-12 business days, typically for USA orders it can take approximately 4-5 business days. 

Average transit times to International: 15-45 Business days.

There are circumstances that are out of our control (such as natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

 Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

If your order hasn’t arrived in the estimated delivery times, please contact us at support@helenity.com. 

If your order hasn't arrived within 60 days of the date of original purchase, contact us for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).